Customer support
Delivery, Returns & Warranty
The following operating principles apply while final customer terms are prepared for production release.
Delivery
Carrier and delivery charges are shown separately before dispatch. Tracking is added when the warehouse completes the dispatch record.
Returns
Contact account support before returning goods. Approved returns require the order reference, Part Number, quantity, reason and supporting photographs where relevant.
Quality and warranty
Suspected quality issues are isolated for review. Warranty coverage and time limits depend on the supplied part and will be shown with the approved product or account documentation.
Production publication is subject to final company details and Australian legal review.